Office Appointment Process
Rate overall appointment process (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
1
|
0.74%
|
|
5
|
2
|
1.47%
|
|
6
|
4
|
2.94%
|
|
7
|
7
|
5.15%
|
|
8
|
21
|
15.44%
|
|
9
|
28
|
20.59%
|
|
10
|
73
|
53.68%
|
| ____________________________________________________________ |
Procedure Scheduling Process
Rate scheduling process (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
1
|
0.75%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
1
|
0.74%
|
|
5
|
1
|
0.75%
|
|
6
|
1
|
0.75%
|
|
7
|
10
|
7.52%
|
|
8
|
20
|
15.04%
|
|
9
|
27
|
20.30%
|
|
10
|
73
|
54.89%
|
| ____________________________________________________________ |
Check In/Receptionist/RN
Rate Staff (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
1
|
0.75%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
1
|
0.75%
|
|
6
|
1
|
0.75%
|
|
7
|
5
|
3.73%
|
|
8
|
24
|
17.91%
|
|
9
|
26
|
19.40%
|
|
10
|
76
|
56.72%
|
| ____________________________________________________________ |
|
Rate Cleanliness (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
0
|
0.00%
|
|
6
|
0
|
0.00%
|
|
7
|
2
|
1.49%
|
|
8
|
3
|
2.24%
|
|
9
|
23
|
17.16%
|
|
10
|
106
|
79.10%
|
| ____________________________________________________________ |
|
Rate ease of obtaining test results (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
1
|
0.80%
|
|
1
|
1
|
0.80%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
13
|
10.40%
|
|
6
|
0
|
0.00%
|
|
7
|
5
|
4.00%
|
|
8
|
16
|
12.80%
|
|
9
|
27
|
21.60%
|
|
10
|
62
|
49.60%
|
| ____________________________________________________________ |
Wait Times
|
|
How long waited
|
Response
|
Total
|
Percent
|
|
0-15 minutes
|
112
|
84.21%
|
|
16-30 minutes
|
12
|
9.02%
|
|
31+ minutes
|
6
|
4.51%
|
|
Do not know
|
3
|
2.26%
|
| ____________________________________________________________ |
Your Doctor
|
|
Your Doctor Listened Carefully (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
0
|
0.00%
|
|
6
|
1
|
0.75%
|
|
7
|
3
|
2.24%
|
|
8
|
8
|
5.97%
|
|
9
|
21
|
15.67%
|
|
10
|
101
|
75.37%
|
| ____________________________________________________________ |
|
Doctor explained things in a way easy to understand (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
0
|
0.00%
|
|
6
|
0
|
0.00%
|
|
7
|
4
|
2.99%
|
|
8
|
7
|
5.22%
|
|
9
|
25
|
18.66%
|
|
10
|
98
|
73.13%
|
| ____________________________________________________________ |
|
Rate how doctor showed respect for what you had to say (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
0
|
0.00%
|
|
6
|
1
|
0.75%
|
|
7
|
2
|
1.49%
|
|
8
|
3
|
2.24%
|
|
9
|
23
|
17.16%
|
|
10
|
105
|
78.36%
|
| ____________________________________________________________ |
|
Rate how well MD spend enough time with you (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
1
|
0.75%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
1
|
0.75%
|
|
6
|
0
|
0.00%
|
|
7
|
1
|
0.75%
|
|
8
|
12
|
8.96%
|
|
9
|
16
|
11.94%
|
|
10
|
103
|
76.87%
|
| ____________________________________________________________ |
Overall Satisfaction
|
|
Overall MD rating (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
0
|
0.00%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
1
|
0.75%
|
|
6
|
0
|
0.00%
|
|
7
|
2
|
1.50%
|
|
8
|
4
|
3.01%
|
|
9
|
22
|
16.54%
|
|
10
|
104
|
78.20%
|
| ____________________________________________________________ |
|
Likelihood to recommend (10=Best)
|
Response
|
Total
|
Percent
|
|
0
|
0
|
0.00%
|
|
1
|
0
|
0.00%
|
|
2
|
1
|
0.75%
|
|
3
|
0
|
0.00%
|
|
4
|
0
|
0.00%
|
|
5
|
0
|
0.00%
|
|
6
|
1
|
0.75%
|
|
7
|
3
|
2.26%
|
|
8
|
3
|
2.26%
|
|
9
|
17
|
12.78%
|
|
10
|
109
|
81.95%
|
| ____________________________________________________________ |